Question 1

What services does Custom Climates Refrigeration offer?

Accepted Answer

We specialize in commercial refrigeration, HVAC systems, and custom cooling solutions across the Okanagan Valley — including installation, maintenance, and emergency repairs for walk-in coolers/freezers, glycol chillers, and industrial cooling systems. We’re available 24/7, 365 days a year to keep your business running smoothly

Question 2

Which areas do you serve?

Accepted Answer

Our expert team serves businesses throughout the Central and South Okanagan, including Kelowna, West Kelowna, Penticton, Vernon, Oliver, Osoyoos, Cawston, Keremeos, and Salmon Arm.

Question 3

Who are your typical clients?

Accepted Answer

We support a wide range of commercial clients — from supermarkets, restaurants, wineries, and breweries to agricultural and industrial facilities — tailoring systems and services to their unique refrigeration and HVAC needs.

Question 4

What makes Custom Climates stand out?

Accepted Answer

Our Certified Red Seal journeymen bring decades of combined experience, and we deliver customer-centric, energy-efficient solutions with 24/7 emergency support. We combine technical expertise with a personalized approach to problem-solving.

Question 5

Do you offer emergency repair services?

Accepted Answer

Absolutely — we provide emergency refrigeration and HVAC repairs, including walk-in cooler and freezer services, 24 hours a day, 365 days a year to avoid costly downtime.

Question 6

Do you install equipment purchased by the client?

Accepted Answer

Yes — if you've purchased HVAC or refrigeration equipment independently, we can provide expert installation that meets all local codes and performance requirements. We’ll inspect the equipment beforehand to ensure compatibility and provide a professional install with full documentation.

Question 7

Do you service and install glycol chillers?

Accepted Answer

Yes. Glycol chillers are one of our specialties. We install, repair, and maintain glycol-based cooling systems for wineries, breweries, and food processing facilities. Our systems are tailored for precise temperature control, system longevity, and operational efficiency.

Question 8

What types of HVAC and cooling systems do you service?

Accepted Answer

Our HVAC expertise includes geothermal heating and cooling systems, chiller maintenance/repair, and custom commercial HVAC installations tailored for diverse environments—from agricultural facilities to high-demand commercial spaces.

Question 9

Do you improve energy efficiency with your solutions?

Accepted Answer

Yes — we integrate energy-efficient systems like geothermal heating, advanced controls, and smart chiller technologies to deliver cost savings and sustainable performance across your operation.

Question 10

Can I view examples of your past projects?

Accepted Answer

Certainly! Our "Our Work" page showcases real-world examples of commercial refrigeration and HVAC projects we’ve completed across Kelowna and the region.

Question 11

How can I get started or get a quote?

Accepted Answer

You can easily get started by requesting a free quote or reaching out through our website. Our team is ready to help with prompt, no-obligation advice or support anytime.

Question 12

Do you offer preventative maintenance plans?

Accepted Answer

Yes, we offer customizable preventative maintenance plans designed to extend equipment life, reduce energy costs, and avoid expensive breakdowns.

Question 13

What brands or systems do you work with?

Accepted Answer

We service and install a wide range of industry-trusted brands for refrigeration, HVAC, and geothermal systems — always choosing what’s best for your unique business needs.

Question 14

Can you help with system design for new builds or retrofits?

Accepted Answer

Absolutely. We work closely with business owners, builders, and architects to design and install efficient, scalable refrigeration and HVAC systems for new construction or retrofits.

Question 15

Do you handle permit approvals and inspections?

Accepted Answer

Yes. Our team ensures all installations meet local building codes and regulations. We handle the permitting and inspection process so you don’t have to.

Question 16

Are your technicians certified?

Accepted Answer

Yes — all of our technicians are fully licensed and include Certified Red Seal journeymen with extensive experience in commercial and industrial HVAC/R systems.

Question 17

Do you work with property managers or strata buildings?

Accepted Answer

Yes, we regularly work with property managers and strata councils to maintain HVAC and refrigeration systems across multi-tenant buildings and commercial complexes.

Question 18

How fast can you respond to emergency calls?

Accepted Answer

We provide 24/7/365 emergency service, and our technicians are strategically dispatched throughout the Okanagan for fast response when critical systems go down.

Question 19

Do you service walk-in coolers and freezers?

Accepted Answer

Yes. We specialize in both installation and emergency repair of walk-in coolers, freezers, and cold storage rooms — with same-day service available in most cases.

Question 20

What industries do you work with most often?

Accepted Answer

Our clients include wineries, breweries, restaurants, grocers, florists, warehouses, and food processors — anywhere that temperature control is mission critical.

Question 21

Can you help reduce operational costs for my facility?

Accepted Answer

Yes — we specialize in optimizing system performance and energy efficiency to reduce your long-term operating costs without sacrificing reliability.

100% Locally Owned & Operated

Frequently asked questions