Client Testimonials
Dave Semmenlink
Creekside Meats
As the owner of Creekside Meats in Kelowna, I highly recommend this refrigeration company. Their team has provided exceptional service, both in new builds and repairs for our walk-in freezers and refrigerators. I’ve been especially impressed with their creative problem-solving and outstanding customer care. They’re reliable, knowledgeable, and genuinely committed to supporting local businesses like ours. – Dave Semmelink, Owner, Creekside Meats
Sam Johnston
T-Bone's Fresh Meat Market
I cannot say enough great things about Jesse and his team. From regular preventative maintenance to full refrigeration installs and urgent repairs, they’ve consistently delivered top-notch service every step of the way. Their technicians are professional, efficient, and extremely knowledgeable, and they always show up with a clear understanding of how critical it is to keep our systems running.
What really sets Custom Climates apart is their reliability and honesty. Their quotes are always accurate and consistent, and their pricing is very fair for the quality of service they provide. Whether it’s routine service or an emergency breakdown, they respond quickly and get us back up and running fast—something that’s absolutely essential in our business.
Custom Climates is a great partner for us at TBones Fresh Meal Market, and I would highly recommend them to anyone looking for dependable, high-quality refrigeration services.
Colin Wandfluh
Arterra Wines Canada
I’ve hired Custom Climates Refrigeration a multitude of times over the last few years for commercial refrigeration projects, and I couldn't be more pleased with the results. From the initial consultation to the final installation, the team was knowledgeable, professional, and incredibly efficient. They took the time to understand our needs, offered expert recommendations, and delivered exactly what they promised—on time and within budget.
Their attention to detail was top-notch, and they clearly take pride in their work. The aforementioned refrigeration projects are running perfectly, and I’m confident it will serve us well for years to come. It’s rare to find a contractor who combines technical skill with such excellent customer service.
Highly recommend Jesse and his team at Custom Climates Refrigeration to anyone in need of reliable refrigeration services. Will definitely work with them again!
Audrey Rowell
Johnny's Fresh Meats & Deli
We have been with Jesse since he started his business and have always found him to be honest and reliable. No matter how big or small the job is, Custom Climates is always ready to take care of our needs. Highly recommend Jesse and his crew! They have been great for my company.
Adam Less
West Kelowna Hockey Center
As a business owner, responsiveness, reliability and professionalism are qualities we absolutely need in our service providers. To say that Custom Climates fits the bill is a vast understatement. They have quite literally saved our business in the past. We have, over the years used a number of refrigeration companies before discovering Custom Climates. While many of our past experiences with other companies were good, our experience with Custom Climates is on a whole other level. Their staff is not only extremely friendly and cooperative, they are equally knowledgeable; truly the definition of experts! There has yet to be a challenge (and we've given them more than our share) they haven't risen to. They're ability to prioritize and respond when needed has been a life-saver. What is perhaps most impressive (and this is often a shortcoming we've found with 'technicians') is their ability to be presented with a problem and immediately look for a solution rather than throw their hands up and assume the worst. As a customer, with a great deal at stake in owning a business, having a service provider immediately jump to worst-case-scenario assumptions when we call with a problem that's arisen only adds stress and creates additional, needless layers of concern. It is refreshing to use a service provider like Custom Climates and have their go-to-response be solutions-based! Jesse, Dawson and the whole team are probably my best find since taking on ownership of our business. Can't imagine another firm in the Okanagan providing better service than these guys!
Dennis Tubbs
JBK Solutions
Working with Custom Climates has been an exceptional experience from day one. Their entire team is professional, responsive, and truly outstanding in every aspect of their work. The technicians are not only highly experienced but also incredibly talented—they approach every job with precision, pride, and a deep understanding of their craft.
What truly sets Custom Climates apart is the leadership of Jesse Tanner. Jesse is without question one of the top refrigeration and HVAC experts in the Okanagan. His knowledge, problem-solving ability, commitment to quality service and desire to constantly improve are second to none.
If you’re looking for a team you can trust to deliver high-end results with integrity and professionalism, Custom Climates is the gold standard.
Steve & Dawna Day
Kalsam Orchards
Custom Climates Refrigeration designed and installed the refrigeration system for our new fruit storage facility in 2022. Jesse and his team were so easy to work with, and we ended up with a great system that performs exactly as we had hoped. From the design process, to final install, everything was done on schedule and within our budget. Jesse and his crew are always available, and make any issues a top priority to solve. We were incredibly lucky to have worked with Custom Climates, and would recommend them to anyone.