Why Local Matters: The Benefits of Hiring a Kelowna-Based Refrigeration Expert for Commercial Refrigeration Repair

Why Local Matters: The Benefits of Hiring a Kelowna-Based Refrigeration Expert for Commercial Refrigeration Repair

If your business relies on cold storage, a refrigeration failure can grind everything to a halt. Whether you’re managing a winery, restaurant, brewery, convenience store, or medical facility, one thing is certain: your equipment needs to work—and if it doesn’t, you need help fast.

That’s why more Okanagan business owners are turning to Custom Climates Refrigeration—a local company based in Kelowna specializing in commercial refrigeration repair, walk in cooler repair, and commercial freezer repair among others. We combine expert service with 24/7/365 availability, giving you peace of mind when you need it most.

Here’s why hiring local matters—and how it could save you thousands in downtime, repairs, and lost inventory.

24/7/365 Emergency Refrigeration Repair—Because Breakdowns Don’t Wait

Refrigeration problems rarely show up at convenient times. In fact, it’s usually just the opposite: Friday night before a long weekend, mid-shift during your busiest day, or after hours when no one’s around.

At Custom Climates, we’re prepared for that.

We offer 24-hour emergency commercial refrigeration repair every day of the year. When your cooler fails at 2 a.m., or your walk-in stops holding temperature on a long weekend, we’re already on our way.

What makes our 24/7 response different?

• We’re local—so no waiting for out-of-town techs

• No third-party call centers—reach our team directly

• Fast diagnostics and access to local replacement parts

• Fully licensed Red Seal Journeymen technicians

Many of our clients tell us this is the single biggest reason they chose us—and stayed with us. You can’t afford to wait for service. With Custom Climates, you won’t have to.

Faster Walk In Cooler Repair With Less Downtime

For wineries, breweries, restaurants, wineries, grocery stores, and food service providers, the walk-in cooler is the heart of daily operations. When it goes down, product loss happens fast—and regulatory compliance can quickly become a nightmare.

As a local service provider, we specialize in walk in cooler repair throughout Kelowna and the Central Okanagan. We know the systems, the suppliers, and the pressure you’re under when things break down.

Our approach includes:

• Rapid diagnostics for power issues, temperature inconsistencies, and compressor failure

• System recalibration to restore safe holding temps

• Insulation checks and door seal inspections to stop efficiency losses

• Ongoing preventative maintenance plans to catch problems early

Because we’re based in Kelowna, we often arrive faster than national brands can even return a phone call. And since we’ve already built partnerships with many local cold storage suppliers, we can get specialty parts in hours—not days.

Commercial Freezer Repair Built for Kelowna’s Climate

Kelowna’s seasonal extremes—hot summers and sub-zero winters—create unique challenges for commercial freezers. Without regular maintenance and climate-specific calibration, components wear down quickly, and energy efficiency tanks.

That’s why our team provides reliable, high-performance commercial freezer repair with a focus on the conditions that Okanagan businesses actually face.

We address:

• Refrigerant issues and thermostat calibration

• Compressor and fan motor repairs

• Defrost cycle malfunctions

• Ice build-up and blocked airflow

• Seasonal tune-ups to reduce long-term wear

Many out-of-town companies offer one-size-fits-all service packages. We don’t. We build repair plans tailored to your business model, your location, and your current condition—so you get better performance and longer lifespan.

Why Hiring Local Isn’t Just Convenient—It’s Smart Business

There are a few national refrigeration chains that serve BC. On paper, they offer the same services. But in practice? There’s a big difference.

When you work with a Kelowna-based refrigeration company, you get:

• Faster response times with no travel delays

• Technicians who know your climate and its impact on equipment

• Ongoing support from the same people—not whoever is available

• Direct communication—no call centers or routing delays

• Stronger local business networks—including preferred parts suppliers

At Custom Climates, we’re not just fixing problems—we’re building long-term partnerships with the businesses we serve. Our reputation is everything to us, because we live here, too.

Technicians You Can Trust—Not Just Today, But Long Term

Every Custom Climates technician is a fully certified Red Seal Journeyman, trained and experienced in commercial refrigeration systems. That means you get top-level service from someone who not only understands the technical side—but also understands the urgency and responsibility that comes with it.

We pride ourselves on consistency. Many of our clients are visited by the same technician year after year. That familiarity builds efficiency: your tech knows your setup, your workflow, and your expectations.

We also document every service call thoroughly, so future issues can be tracked, patterns identified, and better solutions developed over time.

End-to-End Industrial and Commercial Refrigeration Support

Whether you’re building a new facility, upgrading old equipment, or responding to a sudden breakdown, we’ve got you covered. Our services include:

• Full industrial and commercial refrigeration installation

• Preventative maintenance plans customized to your usage

• System upgrades and energy efficiency consultations

• Walk in cooler and freezer optimization

• Emergency repair on short notice

• Compliance inspections and service reports

We support systems across industries—from wineries and breweries to grocery stores, restaurants, and industrial cold storage. No matter what kind of refrigeration system you run, we’ve likely worked on something similar.

Final Thoughts: Local Support You Can Count On

If you’re tired of waiting for help, chasing callbacks, or paying premium rates to fly in a technician from out of town, now’s the time to make the switch.

Custom Climates Refrigeration delivers everything you need in an industrial and commercial refrigeration partner:

• Expert walk in cooler repair and freezer service

• Round-the-clock emergency response, 365 days a year

• Local knowledge and climate-specific performance

• Certified technicians who treat your business like their own

We’re proud to support businesses across Kelowna and the Okanagan. Whether it’s an emergency repair or a long-term maintenance relationship, we’re ready when you are.